Forget about the cost of customer service
For brands and retailers, customer service is no longer a function, it’s a differentiator, a selling point, and in many cases, it’s a cultural mindset. When customer service is truly part of the...
View ArticleWhat Ofcom’s UK Calling initiative means for customer services today
As of 1st July 2015, Ofcom’s UK Calling Initiative comes into force. The ruling is designed to clear up the cost of calling non geographic phone numbers from both landline and mobile phones. What’s...
View ArticleSpark Response to sponsor the eCommerce Expo Awards
Spark Response is pleased to announce that we’re sponsoring the Best eCommerce Customer Service Award at the eCommerce Awards for Excellence. The award ceremony, now in it’s 7th year, is the most...
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5 stats to show the value of customer service
Customer service is important, we all know that. But the way in which customers are interacting with customer service departments is changing. The use of social media as a customer service tool has...
View ArticleUK Businesses Experience Nearly Half a Billion Customer Contacts Per Month
UK Businesses Experience Nearly Half a Billion Customer Contacts Per Month A recent study has highlighted that UK customers contact businesses that they make purchases from an average of 9 times a...
View ArticleSpark Response attend the NRG and Newcastle United Foundation Contact Centre...
Spark Response Exhibit at the NRG and Newcastle United Foundation Contact Centre Event Spark Response joined over 20 leading North East businesses recently gathered at St James’ Park to deliver a...
View ArticleSpark Response to Exhibit at the Dementia Care and Nursing Home Exhibition
Find Spark Response at The Dementia Care and Nursing Home Exhibition on 26th-27th March! Spark Response is one of the UK’s most respected contact centre service providers. Specialising in multi-channel...
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